Making Tech Headlines · Page 7
Enterprise Software Discovers Mandatory Optional Improvement
· New York time
A survey of 2,018 IT heads at large companies finds businesses buying software upgrades that their technology departments expect to make things worse. Ars Technica’s reporting points to a lack of leverage, a less flattering explanation than a universal corporate appetite for new features. The central issue is not simply whether an upgrade contains something useful. It is whether the customer can refuse unwanted change without creating other difficulties. When that choice is constrained, purchasing behavior becomes a poor measure of genuine enthusiasm. For companies, the practical costs can include more than the invoice. IT teams must live with implementation, integration and the day-to-day consequences of decisions made within a vendor relationship. The people selecting a product and the people absorbing its complications may not enjoy the same meeting. The survey offers evidence of frustration among the respondents, not proof that every software update is harmful. Security fixes and useful improvements still matter. The complaint is that buying an upgrade and wanting it are not always the same event. Enterprise technology has perfected the cheerful announcement that something is changing. The next frontier may be a button labeled “We are genuinely allowed to decline.” It would immediately become the most requested feature in the roadmap.
Read this story in the full newspaper →Satire. Not factual reporting. Read the original reporting from the linked publishers.